Position Description:

Leela Consultancy Inc is looking for a Cloud Operations Engineer in Production Support. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for clients.

Under minimal supervision, provide operations support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations. This position will occur during traditional business hours but may require some work during non-traditional business hours to support a large-scale cloud platform that supports mission-critical applications, take point on end-to-end support and smooth operations of cloud-based infrastructure, support change windows, incident response and resolution, and other scheduled maintenance activities. Will be trained and required to follow Incident, Change, and Problem standards. The individual will gain business and application knowledge through training, reporting, and resolving Production incidents and inquiries.

Your future duties and responsibilities:

Specialized Knowledge & Skills:

• Broad knowledge of the AWS platform, AWS Certification preferred
• Solid knowledge of AWS platform and its services - including but not limited to AMIs, S3, IAM, AWS CLI, ECS, ALB, SQS, CloudWatch, and CloudTrail
• Experience with Docker and container orchestration
• Hands-on experience in AWS provisioning of systems, Backups, Restore, and Disaster Recovery
• System health monitoring and optimizing performance (CloudWatch, SolarWinds, Nagios, Splunk, and VictorOps)
• Strong experience in supporting large-scale batch jobs
• Strong understanding of Linux
• Exceptional problem-solving
• Excellent communications and collaboration skills required to develop required security policies and share information with business and technology staff
• Must have previous operations experience in cloud environments
• Strong written and oral communication skills
• Ability to lead technical discussions between stakeholders

Working knowledge of the following:

• Remedy, ServiceNow, or other ticketing system
• Windows O/S
• Experience in supporting various phases of SDLC (Waterfall or Agile)
• Demonstrable knowledge of ITIL and/or Service Management

Required qualifications to be successful in this role:

• 6-8 years of related experience in Production Support
• 2-3 years of related hands-on experience on AWS



Desired Qualifications:

• Excellent technical abilities, which include cloud methodologies like PaaS and SaaS, programming languages like Python, orchestration systems such as Chef, IaaS servers, PowerShell scripting, and Splunk are preferred
• Experience with APM technologies such as New Relic and VictorOps
• Experience in Splunk preferred



Educational Requirements:

• Bachelor's Degree or equivalent preferred
• Area of Study: Computer Science or IS/IT preferred



Skills:

• Linux
• Amazon Relational Database Service
• Development Life-Cycle
• DevOps
• DevOps Engineering
• DevOps Specialist



What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join Leela Consultancy Inc, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

At Leela Consultancy Inc, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow.

Ready to become part of our success story? Join Leela Consultancy Inc — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

All Leela Consultancy Inc offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment.

Leela Consultancy Inc will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Leela Consultancy Inc’s legal duty to furnish information.